Better client service starts with better ticket management software

Improve resolution speed and automate replies with a shared inbox, custom request prioritization and accurate time tracking.
Never overlook a request
Triage through one inbox
Log all support time

Improve client support with:

Automatic ticket triage
Custom ticket categories
Dedicated email addresses
Defined SLAs
Request management
Role-based billable rates
Shared inbox
Ticket prioritization
Ticket resolutions insights
Time tracking

Take a tour of the client portal

Your team could experience the benefits of:

Automated ticket management

Not all tickets require the same attention, but sifting through them is time-consuming. Prioritize, assign and process tickets based on custom ticket types and triggers to reduce administrative work and resolve issues faster.
Tickets
Tickets

A shared team inbox

Your team has to collaborate in the support process if you want to offer a consistent client experience. A dedicated request inbox gives your team the tools to efficiently manage and respond to requests.

Ticket resolution reporting

Knowing about recurring issues and predicting ticket volume can help you improve client service. Gain insight into time and effort spent resolving tickets and set custom categories to track common request patterns.
Tickets

Accurate billing for ad-hoc requests

Out-of-scope tasks associated with tickets can be costly. See the billable hours your team spends on client ticket resolution, adjust rates based on ticket type, connect work to existing retainers and invoice for completed work.

Free up billable time and offer the visibility your clients want

Discover more about our robust sales capabilities

Turn curiosity into profits by streamlining how your team tracks and closes deals.

FAQs

Does my business need a ticket management solution?

Is Accelo a help desk ticketing system?

I don’t have a help desk. How else might we use customer ticketing software?

Does Accelo feature a shared inbox?

Can we try Accelo before signing up?

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Free Guide
Buyer’s Guide for Client Work Management Software
Essential Considerations and Insider Advice
Download Now
Buyer’s Guide for Client Work Management Software
Free Guide
Buyer’s Guide for Client Work Management Software
Essential Considerations and Insider Advice
Download Now
Buyer’s Guide for Client Work Management Software
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