In the ticket configuration area, you can set up different priority levels that you use when managing your tickets. The system comes pre-configured with five priority levels: Extreme, high, medium, low and… Read More
In the ticket configuration area, you can set up different priority levels that you use when managing your tickets. The system comes pre-configured with five priority levels: Extreme, high, medium, low and none. You can edit these if you like or use the pre-configured ones that we've given you, all under the Ticket Configuration Priorities area.
In this video we'll go over the general configuration and the main settings which includes your organization info and your…
Good afternoon, welcome to another session of How to Do Things in Accelo. What we're going to want to do…
Today we'll be discussing Activities. Activities are the lifeblood of Accelo. Most of your team's logged work will be recorded…
There are several different ways to create a task in Accelo. From the big blue Create button you can choose…
I'm going to show you how to add a company. Let's go to the upper left-hand corner, you click Companies,…
In Accelo you can create different request cues for all of the emails that go to shared or generic company…