Being a leading consultant can be hard work, especially when you’re busy trying to build client relationships while still delivering successful projects.
On some days, you might even have to put important client work on the back burner because you're so bunkered down by the admin work that comes with running a top notch consultancy.
While this might be necessary for maintaining the upkeep of your business operations, it’s also keeping you from things that drive revenue like attracting and retaining new business.
So - here’s the one simple change you can make today to attract and delight your clients and boost profitability:
When clients are able to see a project's progress, request quotes or retainer types, and stay on top of unpaid invoices (without having to jump between tools or deal with scattered info), life becomes easier for everyone. It might sound too good to be true, but this can all be achieved with a service operations automation platform - it’ll boost company-wide transparency so that you, your team, and your clients are always on the same page.
This means your clients won’t have to rehash old information every time a new consultant comes on board because all of your team's communications are being archived into one shared platform for everyone to see - that's the beauty of smart automation! Keep in mind that increased visibility also means increased profitability, both for you and your businesses, because now you can see how much money is being spent for the amount of work being done.
The best part? The right smart platform can forecast your profitability, monitor your projects, and update your team schedules - so that you can focus on the more important things like growing your business and attracting new clients.
In fact, a Harvard Business School study found that a 5% increase in customer retention can lead to an increase in profits of between 25% and 95%.
Just like a smart car, the right service operations automation platform is going to drive your business for you and predict any speed bumps along the way. You’ll get notified every time a client interacts with a project, or if a certain project is going over budget so that you can allocate resources accordingly and ensure every task gets completed on time.
That way, you’ll never have to let another client down or miss an important deadline that affects your bottom line. So - if you’re ready to grow your business by making one simple change to the way you operate, just click here to get started on your path to success.
