Ensure smaller, reactive client engagements are efficient and profitable with a service tracking platform that is lightweight enough to be easy and able to generate revenue.
Ensure smaller, reactive client engagements are efficient and profitable with a service tracking platform that is lightweight enough to be easy and able to generate revenue.
Ensure continuity, especially with a multifunctional team, by managing multiple areas of client work on the same platform, making it easier to coordinate, extract deep insights and discover potential opportunities.
Easy to manage smaller, reactive client support activities from end-to-end by converting incoming email request into tickets, enabling support team to "grab" tickets from a shared inbox, track time spent, and accurately bill for the work performed
Get snapshot of all client requests with real-time staffing and status details to remove blind spots and highlight dependencies, giving confidence in faster time to resolve issues and client satisfaction
Create and manage tasks against a ticket in a single platform to make collaboration with colleagues and follow up with clients easy.
Accelo's smart timesheets and timers are integrated into tickets and tasks, making accurate time tracking a breeze.
Customize your tickets to track the information that matters for your team so key details are always easily accessible.
Customize the categories of tickets you get from clients, as well as the resolutions, to accelerate service by your team.
Set billable rates defined by ticket or task, role-based or even individually flexible billable rate cards.
Track and forecast ticket budgets and profitability in real-time as client tickets are being worked on.
Record the time spent supporting clients to understand your velocity and time-cost of reactive client work delivery.
Invoice tickets based on a percentage of the budget or the actual progress. (Tickets product purchase required)