If your business supports clients, your team needs an efficient way to manage ad-hoc requests and support queries. Ticketing management software is the best solution for tracking, monitoring and completing this type of work.

Yes. Accelo provides all the tools your team needs to resolve customer questions, address concerns and provide exceptional customer service. The client portal also provides your clients with an easy way to submit requests directly to your team.

Accelo’s Tickets module offers a variety of solutions for professional service management, including tasks beyond common client support requests. With our ticket management solution, your team can prioritize and assign ad-hoc work requests and adjust billable rates based on request type or the expertise needed. Then easily invoice your clients for the billable hours spent.  

Yes. Accelo’s shared request inbox offers a collaborative way to manage, categorize and assign incoming requests and provides dedicated email addresses so your team can create a consistent experience for your clients.

To experience the full capability of Accelo, we encourage you to start with a demo of the suite of solutions that will transform the way your team collaborates and manages projects. Our team is committed to answer questions about how the platform will work specifically for your business.